Widely Used: Bluetooth is now really popular and keeps getting more popular as time passes by. It is now widely used across countries and almost by everyone. Companies are taking the benefit by using this in their new and future products to make life much easier for everyone. Pretty much very soon, you will be noticing quite a bit of technology will be wireless due to Bluetooth. As it is already, but most likely it will be more dominant. You can use Bluetooth on laptops, cell phones, music players, headsets, printers and a lot more other products.

Feature Simplicity: You do not need to know much about technology in order to run Bluetooth. Anyone that doesn’t have no knowledge about the new technology can still be able to use the Bluetooth feature due to its simplicity and the ease of use. I think that the simplicity of it and the fact that it's wire free makes it very widely used and utmost popular.

Free of Charge: Best of all, you do not have to pay a penny for the service! It's not an extra cell phone or cable bill that you have to add to your budget. Simply by the technology and you're done! All you need to do is connect it with what you are using. There hasn't been any reporting lately on companies charging a monthly fee or any fee for people to use the Bluetooth feature and I don't expect it.

Go Wireless!: It allows you to stay cord free and do not have to worry about finding the correct place to connect that extra long cord. Avoid having to have a ton of cords wherever you go. You may still need a few cords but not as much as you would without Bluetooth. You can also go to the internet wirelessly with this feature when you're out somewhere outside of your home.

Your in Control: Even though you are able to exchange data across your cell phones, you still have the ability to keep your information private. In order to make a transfer or allow someone to access the files on your phone, you will have to give them access by accepting or rejecting the request through your phone. If you have the Bluetooth feature enabled on your phone and not disabled while using it, others that you may not even know request to send you a file.

Disadvantages:

Battery Use: This occurs mostly on your cell phone but also occurs in other technology such as music players. You're using up more battery power when you leave your Bluetooth enabled on your phone all day. To disregard all this, the best thing that you can possibly do is disable it once you are completed with the transfer. It only takes a few seconds to enable and disable so it wouldn't hurt to disable it once you are done using it.

Bluetooth Internet: Throughout all devices, when using Bluetooth internet, the connection can sometimes run very slow so Bluetooth internet is not highly suggested for all cases.

As you can notice that there are quite a bit of advantages and fewer disadvantages. Overall, Bluetooth is a great thing to be using on all your devices that supports it. You can do so much with it and includes cutting all the cords attached to your devices.

A Look At Cordless Phone

Cordless phones, also known as portable telephones, use a wireless handset in order to communicate with the phone’s base, which is connected to a telephone landline. In order for cordless phones to function properly, they must be used within a specified proximity to the base. Most individuals find that they can use their cordless phones throughout the house or in the yard without interruption.

In their earliest days, rotary telephones were common and required nothing more than a connection to a landline. Cordless phones require the same, along with an electrical outlet in order to charge the internal battery. This function is what allows the telephone to operate when away from the base and these batteries are automatically recharged when the phone is not in use. After years of use, the battery may need to be replaced. This can often be difficult on older models, but a compatible battery can sometimes be purchased directly from the manufacturer. In some cases, it may be less expensive to purchase a whole new phone than to replace a battery in the old model.

A Line for Every Extension

Years ago, there was growing concern about the privacy related to using cordless phones. The potential for conversations to be picked up by nearby baby monitors, radios and other devices was troubling to many. However, the manufacturers of cordless phones have stepped up to increase their security. In order to receive the best privacy, a 900mhz or better cordless phones are recommended.

The convenience of cordless phones is undeniable. With their invention, it is now possible to have the telephone with you literally wherever you go. This is especially valuable to elderly people who live alone and need to have a telephone nearby. Anyone who needs to have quick access to a phone will find great comfort in the presence of cordless phones. In addition, the clarity is much greater than the previous rotary models. With a clear conversation and the ultimate convenience, cordless phones have quickly become a staple in every household.

Many individuals are selecting the double handset models, which only require one telephone line but allow for two different bases to be located throughout the house. This is especially desirable for the household with only one landline connection, but has the desire for more than one telephone. A dual handset is like having two telephones, but only requires one hookup. With prices starting at $10.00 for basic cordless phones or $50.00 for a dual handset, there is an option for every budget.

About VoIP

What is VoIP?  Is it useful, or inexpensive? The answer is that VoIP is Voice over Internet Protocol. Voice over the Internet allows connections all over the world. It is one way to have a free pc to phone international call. In other words it is a phone call from pc. Yes, it is useful, and it is inexpensive, especially if you like the word free. Some Voice over Internet service may allow you to only call anyone who has the same service, but some will allow a phone call to anyone with a telephone number including international numbers.

About VoIP

Easy Free PC To Phone International Call
Voice over Internet Protocol allows the converting of your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, using a broadband service, the signal is converted to a regular telephone signal before it reaches the destination.  In layman’s terms you are using your Personal Computer via a modem or phone adapter to connect to the Internet, and the receiving person will answer via PC or telephone. This allows the free pc to phone international call. This all happens with this broadband Internet connection instead of a regular or analog phone line.

The equipment needed to make this happen are a broadband high speed Internet connection.  A computer, adapter or other specialized phone is required. Some Voice over Internet Protocol services only work over your computer or a special VoIP phone, while there are other services that allow you to use a traditional phone connected to a VoIP adapter. If you are going to use your computer as a phone call from pc then you will need to have some software and an inexpensive microphone. Some special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with an adapter, then you will use the phone like you always have.

In order to make the VoIP free pc to phone international call you must make certain that your Internet provider will allow you to make those calls. It comes down to what your subscription service will allow on their services. Check into that before you decide if VoIP is right for you. One of the advantages of VoIP is that you may be able to avoid paying for both a broadband connection and a traditional telephone line, which will save you money. More so if you are able to make a phone call from pc. If you are traveling overseas or to another country you may take your phone and adapter with you, and connect to another computer. This makes you able to use your same provider to make phone calls back home.

The disadvantages are that the VoIP will not work during power outages and the service provider may not offer backup power. Not all VoIP service connects directly with emergency services such as 9-1-1. Nor will some providers offer directory assistance or white page listings. These seem to be the downfall of having VoIP service. The computer does not have to be turned on for the VoIP to work, but the broadband connection must be active or live. The other piece of news is that you can use both the computer and the VoIP phone service at the same time. Yes, this is one good way of making your free pc to phone international call.

The option is for you to check with your Internet service provider. Make certain you have all software and possible adapters, as well as the broadband connection. With the right equipment you will be able to make a free pc to phone international call. If you are attending school, working overseas, or checking on the family back home, then VoIP is a wonderful tool to connect with loved ones, and special people. This is a way to have your free pc to phone international call. The tools are available. Your next step is to set up your computer and Internet service provider for a Voice over Internet Protocol.

About Botnet

BotNet, also called zombie network and network of bots is a group of computers which are used to discreetly send data like spam and viruses to other computers on the internet. These actions are carried out by malicious programs without the knowledge of the users. These malicious programs mainly consist of viruses, Trojans and worms. Infected computers are called bots or zombies. Most computers which are infected are personal home internet PCs which are inadequately protected.

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When a PC becomes part of a botnet, it can be instructed to do almost anything by the creator of botnet. In effect it becomes a drone which cannot resist the commands of its master. In this case, the master is the creator of the malicious software (malware). Most Bots are employed in propagation of spam and viruses. Often malware is used for key-press logging which can result in mass identity theft. Zombie computers can also be used for denial of service attacks in which many bots simultaneously log onto a particular server, thus exceeding the server's bandwidth and crashing it. This technique is particularly effective when the Botnet is large and contains thousands of computers. Many advanced malware can even spread themselves via email while the malware of smaller botnets lack this capability.

 About Botnet

BotNets are programmed in such a way that they are difficult to find and analyze. Normally they receive instructions from their creators through IRC (Internet Relay Channels).  As of April 2008, the Storm BotNet and the Kraken BotNet are the largest BotNets in the world with an estimated 400,000 bots. Other significant BotNets are Rbot and Bobax with an estimated 20,000 bots each.

So on a day to basis, the best way to protect your computer properly is to frequently scan and update your antivirus and firewall software. Special sensors called 'honeynets' have also been set up on the internet these nets mimic the characteristics of computers with known security flaws in an effort to lure hackers into them and track down malware creators. It has been recently quoted by Kaspersky Labs (creators of Kaspersky anti-virus) that botnets pose more of a threat to the internet community than individual viruses and worms.

A Team That Gleamed

Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?

Does this plan initially sound like an enormous task? Does it sound impossible? Not if you were lucky enough to have been on such a dynamite team like mine.

In 1997, I started working at the Ameritech Advertising Helpdesk, which was supporting Yellow Pages Salespeople, Artists and Data Entry from Michigan, Indiana, Ohio, Illinois and Wisconsin. When Southwestern Bell Corporation acquired Ameritech in 1998, procedures started to change. Ultimately, The Ameritech Advertising Helpdesk became the SBC Yellow Pages Helpdesk and we were to support clients not only in the five-state Great Lakes region, but clients in other regions in which SBC resided. SBC had Yellow Pages clients in the east in Connecticut, in the middle of the country in Missouri and Kansas, in the southwest in Oklahoma and Texas and in the west in Arizona, Nevada and California.

There were two Helpdesks: the Helpdesk who supported clients in the Great Lake region and the Helpdesk that supported clients in the eastern, middle, southwestern and western regions. The Helpdesk supported clients 24/7 during the weekdays, a part of Saturday and was on call for Sunday. The Great Lakes Helpdesk had about seven to eight dayshift personnel, two afternoon people and one mid-nighter. The eastern, middle, southwestern and western region Helpdesk had about eight to ten personnel that worked different hours from 7 a.m. until 10p.m. eastern time.

The grand plan was to combine both Helpdesks and have all of the analysts versatile in all of the applications in order to support clients from all of the 13 states. For example, most of the analysts who supported clients in the Great Lakes region had never worked with VMS systems, but were very familiar with systems like the Remedy Helpdesk software. Conversely, most of the analysts who supported clients in the eastern, middle, southwester and western U.S. had been trained on the VMS systems, but had never worked with Remedy.

Being in Information Technology, one may get used to systems and applications going wrong. It seems that in too many instances, techies are troubleshooting and fixing systems.

So, how did combining operations go without sacrificing customer service?

1. It was about a six-month plan, which started around February 2002 to gradually adjust analysts from both Helpdesks. One analyst from each Helpdesk was trained for several months before supporting clients in all 13 states.

2. Both Helpdesks were in different parts of the Call Center. A couple of analysts from both Helpdesks switched desks in order to familiarize each other with systems.

3. Management was very supportive of the transition and realized that there was a learning curve during the transition.

4. There were two analysts from both Helpdesks called Helpdesk Advocates, who were the liaison between the analysts and management. Both Advocates communicated the analysts’ concerns to management.

5. Clients were informed that both Helpdesks were in the process of being combined and to please be as understanding as possible during the transition.

6. Every analyst was receptive to any question from other analysts. Every analyst was in the same boat – so to speak. Every analyst knew that he or she would have questions about systems in which he or she was not as familiar. How every analyst handled any question from a coworker would reflect the way in which he or she would be treated when he or she had a question. It was the human nature aspect.

7. Every analyst had a desire to learn.

8. Every analyst had a willingness to train

9. If an analyst could learn one system, he or she could learn other systems.

10. Every analyst was a team player. Although there were folks who had years and even decades of experience on some systems, no one was too good to help out any analyst who had never worked with a particular system. The fact that every analyst was cooperative during the transition made it an enormous success.

This is what I personally learned from the experience: A Team That Gleamed

1. Teamwork is not about individuals. When a client’s problem was solved, it was the whole Helpdesk that triumphed.

2. When superstars play as a team, the team will ultimately win. Every member of the team was a superstar who played as a team and we ultimately won in transitioning both Helpdesks.

3. Every analyst proved that they could parlay their knowledge and translate that language to other analysts and clients.

4. Perception and reality may be two completely different things. I knew very little about the folks at the other Helpdesk. When I got to know them, they were as wonderful as the folks whom I already knew at my own Helpdesk.

5. Teamwork is all about dealing with people. What you make of your relationships is up to you.

6. It is amazing what a team can do when it is up to the challenge. My team only had a certain amount of time to transition its operations and we did it!

7. Sometimes just a desire to learn can make the difference between success and failure.

8. Investment in relationships with people is invaluable with a rewarding rate of return.

9. Random acts of kindness

10. You can actually appeal to people’s better nature and not just their self-interest.

5 Things to Know Before Going Wireless

Everyone involved displayed so much cooperation and willingness to train no matter how many times they were asked a question. Everyone involved during the transition should be very proud that they were part of that awesome period and it is something that they can take with them anywhere else they go. All of us were a part of a group that needed to implement the greatest effort of teamwork or we were not going to make the transition.

Considering that three shifts were involved makes the event even more a source of pride for all of those who were involved. Any person on the team could be approached and they were more than willing to help with any question. We were an example to follow and we certainly set a great standard for teamwork!!

Teamwork is all about people. Those in technical professions are people too. No matter what your profession, people in technology have great skills like everyone else. My team broke the stereotype that techies cannot communicate well and are not team players. It’s not your profession that determines what makes you a great team player, it’s who you are. It’s not how much people skills that you possess, it’s what you do with those people skills that matter.

This article is dedicated to the one of those great team members, Monica Mitchell, who died of pulmonary embolism on Wednesday, November 5th, 2003. May God’s grace be with you always, Monica. For those of us who had the pleasure to have worked with her, we will greatly miss you.

Published November 2003 : zdnet.com.com/2100-1107_2-5107498.html

A Quick Guide to Spy Phone Software

Spyphone is a 100% software based solution which users can download and convert any latest Nokia phone into a sophisticated spy device within a minute. Such device may have several spy features.

If you call a spy phone from a predefined number, it makes no visible or audible indication that it is in operation, and you can listen to any conversations or discussions in progress around the spy phone. Conversations within 5 to 10 metres of the spy phone are completely audible. The software can be activated or deactivated by sending a silent sms to the converted phone and works on GSM networks only.

A Line for Every Extension

Yet another interesting spy feature is called sms forwarding. Upon installation of the spy software on the target phone, it enables to receive duplicate copies of all incoming and outgoing text messages that will be forwarded directly to the predefined number.

The spyphone software controls the basic functions of the cell phone such as incoming call handling, backlight, log engine and installation logs. No hardware tweaking of any kind has to be made and that there are no special steps for customising the cell phone. The software is also invisible to the end user. Moreover, no parts of the software can be traced to be installed on the phone or logs of incoming calls.

What could you use the spy phone for? In truth, the list is endless. You might want to check up on someone periodically, listening out for out-of-place sounds, and even intercepting real time calls between 2 parties. It can be used for listening to conversations in the office whilst away on travel. You might also use it monitor your children, wife or husband.

You may come up with a question, how to protect myself from such spy? Here is the answer. At present such spy software can be installed on Symbian based smartphones only. Never leave your smartphone unattended. Do not give the phone to someone you do not know. If you suspect that spy software is installed on your phone, bring the phone immediately to the nearest service centre. The most popular spy phone models are: 3250, 5500, E50, E60, E61, E61i, E62, E65, E70, N73, N76, N77, N80, N91, N95, 7610, 6600, 6670, 6110, 6120, 6121.

A Line for Every Extension

I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls.

Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it's often impossible to get through to me. I looked into the matter and this is what I found… Most of my employees were spending a great deal of time talking on the phone. They weren't talking to vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for personal reasons.

A Line for Every Extension

Don't get me wrong, I'm not the type of boss who thinks it's never acceptable to talk on the phone. I understand that during the workday, things are inevitably bound to come up which require an employees' attention. We've all been there. Perhaps a child is sick or the car is in the shop needing repairs. I understand that these things often require time spent on the phone. Judging from the traffic on my lines and the astronomical phone bills I was receiving, however, this was way beyond what I think any employer would consider acceptable.

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So, I decided to replace the old phone system. The new system has a line for every extension, including mine, so that vendors or anyone else will be able to reach me at any time. Since the new phone system also offers increased functionality, I had an additional feature programmed in.

Now, whenever someone makes an outgoing call, they must dial in their own code so that both the number they call and the times spent are recorded. These records are matched to the phone bill and all employees are required to mark the non-business related calls they make each month. Since the calls bear their code, they cannot say it wasn't them who made the call. Of course, they must pay for these calls. I have noticed that phone times (and my phone bills) have decreased substantially.